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Common Queries

The Info You’re After

At Aurora, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.


What is your return policy?

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us by phone or email and we’ll try to solve the problem.

Can you include a gift message?

Most of our orders are sent with a gift message. There aren’t any prices on the package. However, if you wish to include a personalized gift message instead, as the parcel will be delivered directly to the person whom you wish to give the gift to and you wish to include the sender`s name as well, you can let us know and we will take care of it.

What are the payment options?

We accept the following payment options:

  • Visa

  • Visa Debit

  • Mastercard

  • PayPal

All credit and debit card holders are subject to validation and authorisation by both Aurora and the card issuer, to maintain security and prevent fraud.

I’ve made a mistake with my order, can I change it?

Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production. Please contact us by phone or email and we'll try to solve the problem.

Is there a question that you couldn’t find an answer to?

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