Policies at Aurora
We founded Aurora with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Return Policy
How It Works
We hope that you will be delighted with your order.
If for any reason you would like to return your items, simply contact us within 7 working days of receipt, to arrange their return.
We cannot accept returns or exchanges for personalised clothing and/or product, as these are made to order. Please check the size charts before ordering and make sure that the message you want is correctly spelled.
For instructions on how to return items please contact us via email at unboxing.aurora@gmail.com.
DELAYS
We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We are under no liability for delay or failure to deliver the products within estimated time scales. Please order in plenty of time. Delivery upgrades are available.
MISSING ITEMS
In the unusual event of your order not arriving, we will of course offer a full refund. Your order will be deemed lost in transit after 15 working days have passed (25 days for deliveries outside Cyprus). If your order arrives within this time, you are required to return it before a refund will be processed.
POSTAGE
Return postage will only be refunded in the case of damaged, or faulty items. Please include the receipt for the return delivery charge within the package or scan and email us a copy to unboxing.aurora@gmail.com.
CONDITION
Please note we can only accept the return of items in an unused and saleable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.
EXCHANGES
If you would like to exchange your products for something else, please contact us to arrange. New items will only be sent out once the original item has been received back. We will cover the postage cost of one exchange, but not subsequent exchanges.
RETURNS
If you are not happy with your order, or it has arrived after your event, you may return the items to us for refund, providing you do so within 14 days of receiving the items (Please note that personilised products cannot be refunded, unless faulty).
We require receipt of the returned items before we will process a refund. Please get proof of postage when you return your item, as we are in no way responsible for items not arriving. back with us.
We do not cover return postage costs unless the items is faulty, damaged or not ordered.
REFUNDS
Refunds will only be processed when one of these conditions is met:
a) The item has been returned to us and received in a saleable condition.
b) a damaged or faulty item has been returned to us and received.
c) a missing item has not arrived with you, the customer, and 15 working days have passed.
Please note – we do not refund orders that have not arrived by a specific date if you did not upgrade your order to a guaranteed method, nor personalised products. Always order in plenty of time.
DAMAGED / FAULTY GOODS
We always require any damaged or faulty goods back before we can process a refund. Please take pictures of any damage and email these to us, we can then notify you of next steps.
This returns policy does not affect your statutory rights.
Any refunds will be made within 15 days from notification to us and in accordance to our terms and conditions.
Our returns address is:
3 IAKOVOU PATATSOU, EMBA,
8250 PAPHOS
CYPRUS
Shipping and Delivery
How It Works
Our delivery policy details our commitment to getting your order to you as quickly as possible. Our delivery policy and upgrade options are detailed below.
FREE DELIVERY
We are please to offer free standard delivery on all orders over €70.
This is shipped with Cyprus Post and typically takes 3-5 days.
FAST DISPATCH
We typically dispatch your order the same day (mon-fri) when placed by 1:00pm.
Please note, personalised items will take 2-3 extra days to dispatch. Clothing takes an extra 5 days to dispatch as it is made to order. You will be notified via email when your order is dispatched.
Dispatch emails can occasionally end up in junk mail folders.
DELIVERY METHODS
All orders are shipped from Cyprus via Cyprus Post 1st or 2nd class.
International orders are shipped using Cyprus Post International Tracked and Signed.
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SENDING AS A GIFT ?
We’d be happy to include a short hand-written note with your order, if it is being sent direct to the recipient, with no pricing information.
URGENT ORDER?
We’ve all been there – get in touch with us via email if you have an
urgent order request, or have missed the dispatch cut-off.
Privacy Policy
About Our Policy
Introduction
We are committed to safeguarding the privacy of our website visitors and service users. This policy, together with our Website Terms of Use (which can be found below) and our Cookies Policy, sets out how the personal data that we collect from you or you provide to us is processed by us. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website. Please read our Cookies Policy for further information.
In this policy, “we”, “us” and “our” refer to Aurora Unboxing Imagination.
How we use your personal data
In this Section we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data“).The account data may include your name and email address. The account data may be processed for the purpose of communicating with you. The legal basis for this processing is consent.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section , we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy by email.
Your data protection rights
In this Section, we have summarised some of your data protection rights. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
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Access – You can ask us to verify whether we are processing personal data about you, and if so, to provide more specific information.
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Correction – You can ask us to correct our records if you believe they contain incorrect or incomplete information about you.
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Erasure – You can ask us to erase (delete) your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected.
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Processing restrictions – You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.
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Data portability – In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used, and machine-readable format) directly to another company if is technically feasible.
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Automated Individual Decision-making – You can ask us to review any decisions made about you which we made solely based on automated processing, including profiling, that produced legal effects concerning you or similarly significantly affected you.
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Right to Object to Direct Marketing including Profiling – You can object to our use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
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Right to Withdraw Consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly repetitive, unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.
You may exercise any of your rights in relation to your personal data by sending an email to unboxing.aurora@gmail.com.
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Terms & Conditions
This website is operated by Aurora. Throughout the site, the terms “we”, “us” and “our” refer to Aurora. Aurora.com (the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving Aurora. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.
Online Account Registation
Aurora offers online customers the ability to sign up for an online account for faster online checkout and the ability to view order history. Online account registration may be done via Aurora.com/account/login.
Intellectual Property
Aurora gift designs are the sole property of Aurora. Gifts may not be resold without written permission from Aurora. Gift designs may not be altered in any way and still presented as Aurora via social media, blogging or any other public forum.
Cyprus and International Shipping
Aurora ships only within Cyprus via the online shop. Aurora does not offer shipping to any other international locations at this time via the online shop.
Free Shipping
Unless otherwise specified, offers of "free shipping" throughout the Aurora website and across all social media accounts, refers to free shipping within the contiguous Cyprus territories and shipping destinations other than Cyprus are not entitled to free shipping.
Changes to Terms & Conditions
Aurora reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the Aurora.com website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Substitutions
We pride ourselves on working with small-batch and artisan businesses and as a result, certain items can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.
Product Packaging
On occasion, manufacturers may update their product packaging. As a result, actual product packaging may differ from what is displayed on Aurora.com. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using a product. For most current and/or additional information about a product, please contact the manufacturer.
Product Images
Aurora has made every effort to display as accurately as possible the images of its products that appear at the Site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate.
Return Policy
If for any reason you would like to return your items, simply contact us within 7 working days of receipt, to arrange their return. Please note that personalized items are non-refundable. If your order arrives and you’re not satisfied, please contact us within 7 working days and we will work with you to make sure you are completely satisfied.
Hotel Delivery
While we do our best to communicate directly with the hotel on your behalf, we are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. Aurora is not responsible for delivery welcome gifts to guest rooms.
Shipping
It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible, include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.
We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from carriers to include Travel Express, GAP Akis Express, ACS Courier, Fedex, DHL or other similar service. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.
Courier drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an additional charge. If you would like to request a signature for your package, please call us to arrange your order via email at unboxing.aurora@gmail.com. For orders over a certain euro amount, we may require a signature and will notify you accordingly.
Damages
We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at info@aurora.com for our review.
Marketing
Aurora reserves the right to include a business card and/or insert card inside each welcome gift. We also reserve the right to publish finished products on social media, industry blogs as well as the Aurora Blog.
Customizable Items
All customizable items (i.e. personalized gift tag or sticker templates, hand-made personalizations, custom printing) included as part of an order will be printed and/or created exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Aurora is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.
Changes to Pricing & Services
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Submissions
We welcome your comments regarding the Aurora.com Website. If, either voluntarily or at our request, you send certain specific submissions in the form of creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Please know that any comments, feedback, notes, messages, ideas, suggestions or other communications sent to Aurora.com. (to include all social media platforms) shall be and remain the exclusive property of Aurora. Additionally, all images and documents designed on and/or uploaded to our website shall be and remain the exclusive property of Aurora. Your submission of any such Comments and/or Documents shall constitute an assignment to Aurora of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments and/or Documents. Aurora will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.
Copyright Notice
The Aurora.com website and the entire contents contained on the Aurora.com website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Aurora. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior written consent of Aurora. The content of the Website and the Website itself are intended solely for the personal and non-commercial use of the users of the site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Aurora. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Aurora reserves complete title and full intellectual property rights in any content you download from this website.
Trademark Notice
Aurora ™ is a federally registered trademark. All other Aurora trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the Aurora.com website are the property of Aurora. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Aurora or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on Aurora.com are the property of their respective owners.
Indemnification
You agree to defend, indemnify and hold Aurora harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website, including, without limitation, your use of this Aurora.com Website in violation of these Terms of Use.
Disclaimer
The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Aurora shall not be liable for any damages of any kind related to your use of this Website.
Inaccuracies
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Privacy
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Hyperlinks
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify an affiliation, nor do they signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices before engaging in any transaction.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by our website’s Terms of Service.
Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or domestic regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Governing Law
These Terms of Service (and any separate agreements whereby we provide you Services) shall be governed in accordance with the laws of Cyprus.